Communication and Interpersonal Skills in Social Work

Introduction Chapter 1: Communication Skills: Don't they just come naturally? Chapter 2: What do we know about effective communication? Chapter 3: The human face of social work: understanding emotions, intentions and non-verbal communication Chapter 4: Getting started Chapter 5: Making progress and managing endings Chapter 6: Communicating with families and children Chapter 7: Working with groups Chapter 8: Working with people with 'special communication needs': communicative minorities Chapter 9: Working with mandated clients Chapter 10: Safety and risk: Working with hostility and deception Chapter 11: The demands and rewards of interpersonal work Appendix 1 Professional capabilities framework Appendix 2 Subject benchmark for social work

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• Trabalho social