Consumer Behaviour

Consumer Behaviour

Sethna, Zubin; Blythe, Jim

SAGE Publications Ltd

08/2016

528

Mole

Inglês

9781473919136

15 a 20 dias

Informal yet academically rigorous in style, this fun textbook focuses on consumer behaviour in action and provides international examples, videos and a companion website to fully encourage student engagement and understanding.
PART 1: CONSUMER BEHAVIOUR IN CONTEXT Chapter 1. Understanding Consumer Behaviour Chapter 2. Consumer Behaviour and the Marketing Mix Chapter 3. The Decision Making Process and Brand Interaction Chapter 4. Innovation and Digital Technologies Chapter 5. Consumption in B2C VS. B2B PART 2: PSYCHOLOGICAL ISSUES IN CONSUMER BEHAVIOUR Chapter 6. Drive, Motivation and Hedonism Chapter 7. The Self and Personality Chapter 8. Perception Chapter 9. Learning and Knowledge Chapter 10. Attitude Formation and Change PART 3: SOCIOLOGICAL ISSUES IN CONSUMER BEHAVIOUR Chapter 11. Reference Groups Chapter 12. Age, Gender and Familial Roles Chapter 13. Culture and Class Chapter 14. Ethical Consumption PART 4: CONSUMER BEHAVIOUR IN CONCLUSION Chapter 15. Post-Purchase Behaviour
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