Organizational Crisis Communication

Organizational Crisis Communication

A Multivocal Approach

Frandsen, Finn; Johansen, Winni

Sage Publications Ltd

11/2016

280

Mole

Inglês

9781446297063

15 a 20 dias

490

Descrição não disponível.
General Introduction
PART I: KEY DIMENSIONS OF ORGANIZATIONAL CRISES, CRISIS MANAGEMENT AND CRISIS COMMUNICATION
Chapter 1: Living in a Crisis Society
Chapter 2: What Is a Crisis? Definitions and Typologies
Chapter 3: Crisis Management (I) General Perspectives: From Anticipation to Resilience
Chapter 4: Crisis Management (II): Staged Approaches - Before, During, and After Crisis
Chapter 5: Crisis Communication (I): Rhetorical and Text-oriented Approaches
Chapter 6. Crisis Communication (II): Strategic and Context-oriented Approaches
Chapter 7: Crisis Communication Across Cultures
PART II: INSIDE THE RHETORICAL ARENA
Chapter 8: The Rhetorical Arena: A New Theoretical Framework
Chapter 9: Consumers and Citizens: Emotions and Social Media
Chapter 10: News Media: Mediatization and Crisis Journalism
Chapter 11: Intermediaries: Trade Associations
Chapter 12: Managers and Employees: Inside the Organization
Epilogue: The Future of Organizational Crisis Communication: Agendas for Research, Education, and Practice
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crisis;communication;organisation;Rhetorical Arena;multivocal;crime;sociology;society;management;cultural;emotions;mediatization;social media;trade