International Handbook of Organizational Crisis Management

Introduction
I. New Risks, New Crises, New Dangers
Chapter 1: Organizations in World Risk Society - Ulrich Beck & Boris Holzer
Chapter 2: Crisis Management and Legitimacy: Facing Symbolic Disorders - Romain Laufer
Chapter 3: Understanding and Managing Crises in an "Online World" - Sarah Kovoor-Misra & Manavendra Misra
II. New Crises, New Meaning
Chapter 4: Organizational Sensemaking During Crisis - Karlene H. Roberts, Peter Madsen, & Vinit Desai
Chapter 5: Crisis Sensemaking and the Public Inquiry - Robert P. Gephart, Jr.
Chapter 6: A Cognitive Approach to Crisis Management in Organizations - Jean-Marie Jacques, Laurent Gatot & Anne Wallemacq
III. New Crises, New Barriers
Chapter 7: The Psychological Effects of Crisis: Deny Denial --- Grieve Before a Crisis Occurs - Ian I. Mitroff
Chapter 8: A Passion for Imperfections: Revisiting Crisis Management - Christophe Roux-Dufort
Chapter 9: The Eight Characteristics of Japanese Crisis-Prone Organizations - Toshihiko Hagiwara
Chapter 10: Voices From the Terrace: From "Mock Bureaucracy" to Learning From Crisis" Within the UK's Soccer Industry - Dominic Elliott & Denis Smith
IV. New Crises, New Solutions
Chapter 11: A "Total" Responsibility Management Approach to Crisis Management and Signal Detection in Organizations - Judith Clair & Sandra Waddock
Chapter 12: Crisis Management Simulations: Flaws and Remedies - Bertrand Robert & Christopher Lajtha
Author Index
Subject Index
About the Editors
About the Contributors

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