Organizational Crisis Communication

Organizational Crisis Communication

A Multivocal Approach

;

SAGE Publications Ltd

11/2016

280

Dura

Inglês

9781446297056

15 a 20 dias

640

Descrição não disponível.
General Introduction PART I: KEY DIMENSIONS OF ORGANIZATIONAL CRISES, CRISIS MANAGEMENT AND CRISIS COMMUNICATION Chapter 1: Living in a Crisis Society Chapter 2: What Is a Crisis? Definitions and Typologies Chapter 3: Crisis Management (I) General Perspectives: From Anticipation to Resilience Chapter 4: Crisis Management (II): Staged Approaches - Before, During, and After Crisis Chapter 5: Crisis Communication (I): Rhetorical and Text-oriented Approaches Chapter 6. Crisis Communication (II): Strategic and Context-oriented Approaches Chapter 7: Crisis Communication Across Cultures PART II: INSIDE THE RHETORICAL ARENA Chapter 8: The Rhetorical Arena: A New Theoretical Framework Chapter 9: Consumers and Citizens: Emotions and Social Media Chapter 10: News Media: Mediatization and Crisis Journalism Chapter 11: Intermediaries: Trade Associations Chapter 12: Managers and Employees: Inside the Organization Epilogue: The Future of Organizational Crisis Communication: Agendas for Research, Education, and Practice
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crisis;communication;organisation;Rhetorical Arena;multivocal;crime;sociology;society;management;cultural;emotions;mediatization;social media;trade